Return & Refund Policy
Last Updated: October 28, 2026
1. Overview
Welcome to VibeWear Trading.
This Return & Refund Policy applies to purchases made through https://www.zentotos.com/ (the “Website”), operated under the business name GLAVA LEATHER BAGS & ACCESSORIES (“we,” “us,” or “our”).
We want you to have a clear and transparent shopping experience. This policy explains how to request a return, which products may qualify for a refund, how return shipping is handled, and how refunds are processed.
Please review this policy before placing an order. Nothing in this policy is intended to limit any consumer rights that cannot lawfully be waived under applicable federal or state law.
2. Return Eligibility
Subject to the conditions below, you may request a return within 30 calendar days of the delivery date.
To qualify for a standard return, the following conditions generally apply:
The return request is submitted within the applicable return period.
The product is unused, unworn, unwashed, and in its original condition.
Original packaging, product accessories, authenticity documentation supplied with the item, and other included materials are returned where applicable.
Product tags, labels, seals, and protective materials remain intact where applicable.
Proof of purchase, such as an order confirmation or order number, is provided.
The product is not otherwise excluded from standard returns under a clearly disclosed and legally permissible restriction.
Certain products may require additional inspection because of their nature, condition, or included accessories.
A return request does not automatically guarantee approval. We will review each request according to this policy and applicable law.
3. Items That May Not Qualify for Standard Returns
To protect customers and maintain product integrity, certain items may be ineligible for standard change-of-mind returns, where permitted by law.
These may include:
Products that have been worn, used, washed, altered, or damaged after delivery for reasons not attributable to us.
Products missing essential accessories, tags, packaging, or other included components.
Personalized or custom-made products, where applicable and legally permissible.
Products clearly identified as final sale before purchase, where the restriction is lawful and properly disclosed.
Products returned outside the applicable return period, unless an exception is required by law or approved by us.
These restrictions do not apply where they would unlawfully limit your rights concerning defective, damaged, misdescribed, counterfeit, or incorrectly supplied merchandise.
If you believe a product does not conform to its description or has another qualifying problem, please contact us even if the standard return period has passed.
4. Damaged, Defective, Incorrect, or Misdescribed Items
We want customers to receive the products they ordered in the condition represented on our Website.
If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Email: [email protected]
Please include:
Your order number.
A description of the problem.
Clear photographs of the product and packaging, where relevant.
Any other information reasonably necessary to investigate the issue.
We will review the circumstances and explain the available resolution. Depending on the situation and applicable law, the resolution may include a replacement, exchange, repair where appropriate, refund, or another lawful remedy.
For qualifying problems attributable to us, we will not require you to bear return costs where applicable law or our stated resolution requires us to cover them.
We will not use this policy to exclude remedies that consumers are entitled to receive under applicable law.
5. How to Request a Return
Please obtain return authorization and return instructions from our customer service team before sending a product back.
Follow these steps:
Step 1: Contact Us
Email [email protected] with the subject line “Return Request.”
Step 2: Provide Order Details
Include your order number, the product you wish to return, and the reason for your request.
Step 3: Wait for Instructions
We will review your request and provide instructions if the return is approved. These instructions may include the applicable return address, packaging requirements, and shipping arrangements.
Step 4: Prepare Your Package
Pack the product securely and include the required accessories and documentation.
Step 5: Ship the Return
Send the product using the approved return instructions. Keep your shipping receipt and tracking information until the matter is resolved.
Please do not send products to our business address unless we have confirmed that the address is authorized to receive returns.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Change-of-Mind Returns
For eligible returns because you changed your mind, selected the wrong option, or no longer want the product, you are responsible for return shipping costs unless otherwise stated at checkout, approved by us, or required by applicable law.
Damaged, Defective, Incorrect, or Misdescribed Products
If a return is necessary because we supplied an incorrect product or a product has a qualifying defect, damage, or material misdescription attributable to us, we will provide an appropriate return shipping arrangement or reimburse qualifying return shipping costs, as required by applicable law and the agreed resolution.
Original Shipping Charges
Original shipping charges, expedited shipping fees, and other delivery-related charges will be handled according to the circumstances of the return, the shipping terms disclosed at purchase, and applicable law.
We will not retain or deduct charges where doing so would violate applicable law.
7. Refund Policy
Once an authorized return arrives, we may inspect the returned product to verify its condition and confirm eligibility.
After the review is completed, we will notify you of the outcome.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.
Refunds may include the eligible purchase price and applicable taxes. Shipping charges, discounts, promotional adjustments, and other fees will be handled according to the circumstances and applicable law.
We will not charge a restocking fee unless it has been clearly disclosed before purchase, is permitted by applicable law, and applies to the particular return.
Refund Processing Time
We aim to initiate approved refunds within 10 business days after the returned product has been received and the return has been approved, subject to any shorter period required by applicable law.
After we initiate a refund, the payment provider or financial institution may require additional time to post the credit to your account.
The actual time for the funds to appear may therefore vary.
If you have not received your refund after the applicable processing period, please contact us with your order number and relevant payment details. Do not email full payment card numbers or security codes.
8. Exchanges
If you would like a different product, size, color, or other available option, please contact us before returning your purchase.
Exchanges are subject to product availability and our confirmation.
If an exchange cannot be arranged, we may offer an eligible return and refund in accordance with this policy and applicable law.
Any price difference, shipping charge, or other adjustment will be communicated before the exchange is finalized.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to stop processing or shipping the order if it has not yet been dispatched. However, cancellation may not be possible after an order has been processed, fulfilled, or shipped.
If an order is successfully canceled before shipment, we will process any applicable refund to the original payment method, subject to applicable law.
If the order has already shipped, you may need to follow the return procedure described in this policy.
Nothing in this section limits any cancellation or refund rights that apply under federal or state law.
10. Late or Missing Refunds
If you have not received an approved refund, please take the following steps:
Check your original payment account and recent transaction history.
Contact your bank or payment provider to ask whether the refund is pending.
Confirm that the applicable refund processing period has passed.
Email [email protected] with your order number and refund details.
We will review the transaction and provide available information to help resolve the issue.
11. Sale Items and Promotional Purchases
Products purchased during sales, promotional events, or discount campaigns are subject to the return conditions disclosed at the time of purchase.
A sale price alone does not automatically make a product non-returnable.
Any final-sale designation or special return restriction must be clearly communicated before the purchase and must comply with applicable law.
Where a promotional discount affects the amount paid, any refund will be calculated using the actual transaction and the applicable refund terms.
12. Luxury Brand Products and Product Authenticity
Our Website may feature products associated with internationally recognized fashion brands, including CHANEL, Saint Laurent, Louis Vuitton, Gucci, Hermès, and Dior, where applicable to the merchandise offered.
All brand names and trademarks belong to their respective owners.
Product descriptions must accurately represent the merchandise being sold. We do not intend to misrepresent a product’s brand, authenticity, condition, origin, or authorization status.
If you believe that a product is counterfeit, materially misrepresented, or otherwise inconsistent with its description, please contact us promptly at [email protected].
Include your order number, a description of your concern, and any relevant supporting information. We will review the matter and determine an appropriate resolution in accordance with applicable law.
No standard return restriction in this policy overrides remedies available for counterfeit goods, material misrepresentation, or other violations of applicable law.
13. Refunds and Applicable Consumer Rights
This policy is intended to explain our ordinary return and refund procedures. It does not replace or restrict mandatory consumer protections under applicable federal, state, or local law.
Depending on the circumstances, additional rights may apply to products that are defective, not delivered as promised, materially misrepresented, or otherwise subject to statutory protections.
If any provision of this policy conflicts with a non-waivable legal requirement, the applicable legal requirement will control.
14. Policy Updates
We may update this Return & Refund Policy to reflect changes in our business operations, product offerings, customer service procedures, or applicable legal requirements.
The revised policy will be posted on this page with an updated “Last Updated” date.
Changes will apply as permitted by applicable law. They will not retroactively eliminate rights that have already accrued to customers.
We encourage customers to review this page before placing an order.
15. Contact Information
If you have questions about returns, exchanges, refunds, or order cancellations, please contact us.
Business Name: GLAVA LEATHER BAGS & ACCESSORIES
Website: https://www.zentotos.com/
Email: [email protected]
Business Address:
1118 S Canal St
Chicago, IL 60607
United States
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with VibeWear Trading. We appreciate your business and are committed to handling return and refund requests fairly, clearly, and in accordance with applicable law.