Shipping Policy

Last Updated: October 28, 2026

1. Overview

Welcome to VibeWear Trading.

This Shipping Policy explains how orders placed through https://www.zentotos.com/ are processed, shipped, and delivered.

The Website is operated under the business name GLAVA LEATHER BAGS & ACCESSORIES (“we,” “us,” or “our”).

We aim to provide clear shipping information and keep customers informed throughout the order fulfillment process. Please review this policy before completing your purchase.

2. Business Information

Business Name: GLAVA LEATHER BAGS & ACCESSORIES

Website: https://www.zentotos.com/

Business Address:

1118 S Canal St
Chicago, IL 60607
United States

Customer Service Email: [email protected]

For questions about shipping, delivery, or an existing order, please contact us using the email address above.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Order processing includes payment verification, order review, product preparation, and fulfillment arrangements.

Please note the following:

• Orders placed on weekends or public holidays may begin processing on the next business day.

• Processing may take longer during holidays, promotional events, periods of high order volume, or circumstances requiring additional verification.

• Orders may be delayed if the shipping address is incomplete or additional information is needed to process the purchase.

• An order confirmation does not necessarily mean the order has already shipped.

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available.

The processing times above are estimates, not guarantees. Any specific shipping or delivery commitment stated at checkout or in a separate order confirmation will be handled in accordance with applicable law.

4. Shipping Destinations

We ship to the destinations available at checkout.

Shipping availability may depend on the product, destination, carrier restrictions, and other operational considerations.

Before placing an order, please confirm that your shipping address is complete and that delivery services are available for your location.

If a destination is not supported, we will inform you when reasonably possible and, where appropriate, assist with available alternatives.

International shipping, if offered, may be subject to additional restrictions, customs procedures, import duties, taxes, and delivery requirements.

5. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout where applicable.

For domestic U.S. orders, the following estimates may be used if supported by our actual fulfillment arrangements:

These estimates are provided for planning purposes and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier operations, weather, public holidays, customs procedures, and other circumstances beyond our reasonable control.

If different shipping options are offered at checkout, the applicable price and estimated delivery window will be presented before you complete your purchase.

6. Shipping Fees

Shipping fees, if any, will be displayed at checkout before you submit your order.

The amount charged may depend on the destination, selected shipping method, order characteristics, and any applicable promotional offer.

If free shipping is available, the relevant eligibility requirements will be disclosed before purchase.

We will not intentionally add undisclosed shipping charges after an order has been placed without obtaining any authorization required by applicable law.

7. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing available purchase details.

Once your order has shipped, we will provide tracking information when available through our fulfillment or shipping provider.

Tracking information may take some time to become active after dispatch.

You can use the tracking number or link provided to review the latest available shipping updates.

If you have not received tracking information within a reasonable period after the stated processing window, please contact us at [email protected] with your order number.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information carefully before submitting your order:

• Recipient’s full name.

• Street address and apartment or unit number, if applicable.

• City, state, and ZIP code.

• Contact information required for delivery, where applicable.

If you notice an address error, contact us as soon as possible.

We will make reasonable efforts to correct the address before the order is dispatched, but changes cannot be guaranteed once fulfillment or shipment has begun.

Additional shipping charges, carrier restrictions, or other limitations may apply to address changes where permitted by law.

If a package cannot be delivered because the address provided was incorrect or incomplete, we will work with you and the carrier to determine the available options.

Nothing in this section removes any obligations or remedies imposed by applicable law.

9. Shipping Delays

Although we aim to meet the estimated delivery windows provided, delays may occur because of circumstances such as:

• Severe weather or natural disasters.

• Carrier service interruptions.

• Public holidays or unusually high shipping volumes.

• Incorrect or incomplete shipping information.

• Customs inspections or other governmental procedures.

• Transportation disruptions or other events beyond our reasonable control.

If we become aware of a material delay affecting your order, we will provide any notice required by applicable law and communicate available options.

If an order cannot be shipped within the time promised, or within the time required by applicable law, we will handle the delay, cancellation, and refund process in accordance with applicable requirements.

We will not treat an estimated delivery window as permission to disregard a legally binding shipping commitment.

10. Lost, Missing, or Stolen Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking with household members, building management, or the designated delivery location where appropriate.

You may also contact the carrier to request additional delivery information.

If the package remains missing, please email [email protected] with your order number and tracking information.

We will review the available information and, where appropriate, coordinate with the shipping provider to investigate.

The resolution will depend on the circumstances, the applicable shipping terms, and relevant legal requirements.

A carrier’s “delivered” status does not automatically eliminate any rights you may have under applicable law.

11. Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If an item arrives visibly damaged, defective, incorrect, or materially different from its description, contact us at [email protected] as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the item and packaging, where relevant.

• Any other information reasonably needed to review the claim.

We will assess the circumstances and explain the available resolution, which may include a replacement, return, refund, or another appropriate remedy, subject to applicable law.

We will not use reporting deadlines in this policy to exclude non-waivable consumer rights.

12. Split Shipments and Partial Orders

Depending on product availability and fulfillment arrangements, an order may occasionally be shipped in more than one package.

If this occurs, tracking information may be provided separately for each shipment.

If your order arrives incomplete, please contact us with your order number and the details of the missing item.

We will review the shipment records and provide an appropriate response based on the circumstances and applicable law.

13. International Orders, Customs, Duties, and Taxes

If international shipping is available for your destination, your order may be subject to import duties, customs fees, value-added taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in the applicable shipping terms, such charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs authorities may inspect shipments or require additional documentation. These procedures can affect delivery times.

Customers are responsible for providing accurate information reasonably required for lawful importation.

We will communicate any shipping or customs information available to us, but we cannot guarantee the timing or outcome of decisions made by customs authorities.

If international shipping is not available for a destination, this will be reflected in the available checkout options or communicated where appropriate.

14. Order Cancellations and Shipping Changes

If you need to cancel an order or change your shipping address, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate your request before dispatch.

Once an order has been processed or handed over to a carrier, cancellation or address changes may no longer be possible.

If cancellation cannot be completed before dispatch, you may be eligible to request a return under our Return & Refund Policy, subject to applicable law.

If we cannot ship an order as promised, any required cancellation options and refunds will be handled in accordance with applicable law.

15. Shipping Restrictions and Compliance

Certain products or destinations may be subject to carrier restrictions, import requirements, or other legal limitations.

We reserve the right to decline or cancel an order where shipment is prohibited or cannot reasonably be completed in compliance with applicable law, subject to any notice and refund obligations that apply.

If we cannot fulfill an order after accepting payment, we will communicate the situation and provide an appropriate resolution, including a refund where required.

16. Relationship to Our Other Policies

This Shipping Policy should be read together with the other applicable policies published on our Website, including:

• Return & Refund Policy — Information about returns, refunds, and exchanges.

• Privacy Policy — Information about personal data handling.

• Terms of Service — Terms governing use of the Website and purchases.

If a shipping issue also involves a return, refund, defective product, or canceled order, the relevant policy will apply together with any mandatory legal requirements.

Nothing in these policies is intended to waive rights that cannot legally be waived.

17. Contact Us

If you have questions about shipping methods, delivery estimates, tracking information, or an existing order, please contact our customer service team.

GLAVA LEATHER BAGS & ACCESSORIES

Website: https://www.zentotos.com/

Email: [email protected]

Business Address:

1118 S Canal St
Chicago, IL 60607
United States

Please include your order number when contacting us about an existing shipment.

Thank you for shopping with VibeWear Trading. We appreciate your business and will make reasonable efforts to provide clear shipping information and assistance throughout the delivery process.